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It can always happen that things don't go as planned. We recommend that you first make your complaints known to us by emailing info@airogroup.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur

Additionally, for consumers in the EU, it is also possible to submit complaints through the European Commission's ODR-platform . If your complaint is not currently being addressed elsewhere, you are free to lodge your complaint through the platform of the European Union.